Last Updated: May 2026
At Air Asia Express, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Notice outlines how we collect, use, disclose, and protect your information when you interact with our website, mobile app, and services.
1. Information We Collect
We may collect the following types of personal information when you use our services:
- Personal Identification Details: Name, gender, date of birth, nationality, passport numbers, and national identification numbers.
- Contact Information: Email address, phone number, and physical mailing address.
- Payment Information: Credit/debit card numbers, billing addresses, and other financial details required to process transactions securely.
- Travel & Booking Details: Flight itineraries, seat preferences, meal requests, special assistance requirements, and frequent flyer information.
- Digital Data: IP addresses, browser types, device identifiers, and browsing behavior collected via cookies on our website and app.
2. How We Use Your Information
We utilize your personal data for the following primary purposes:
- To process flight bookings, issue tickets, and facilitate seamless check-in and boarding experiences.
- To communicate important updates regarding your travel, such as flight delays, gate changes, or itinerary modifications.
- To provide customer support and respond to your inquiries or feedback.
- To process payments and protect against fraudulent transactions.
- With your explicit consent, to send marketing communications, promotional offers, and loyalty program updates.
3. Sharing of Information
Air Asia Express does not sell your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We share data with trusted third-party vendors who assist us with payment processing, IT infrastructure, ground handling, and customer support.
- Partner Airlines: If your journey involves a codeshare flight or connecting flights operated by other carriers.
- Legal & Regulatory Authorities: We are required by law to share passenger manifests and travel data with customs, immigration, and national security agencies in the countries you travel to and from.
4. Data Security
We implement stringent technical and organizational measures to safeguard your personal data. All sensitive payment transactions are encrypted using Secure Socket Layer (SSL) technology. While no system is completely immune to cyber threats, we continuously monitor and upgrade our security protocols to protect your information against unauthorized access, alteration, or disclosure.
5. Your Rights & Choices
Depending on your jurisdiction, you have specific rights regarding your personal data:
- The right to request access to the personal data we hold about you.
- The right to request corrections to any inaccurate or incomplete data.
- The right to request the deletion of your data, subject to legal and operational retention requirements.
- The right to opt-out of marketing communications at any time via the "unsubscribe" link in our emails or by updating your account preferences.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or the handling of your personal data, please contact our Data Protection Officer at:
Email: privacy@airasiaexpress.com
